To unlock higher levels in our VIP program, you'll need to accumulate a specific number of points known as Status Points (also called Loyalty or Comp Points). These points can be earned by wagering real money, regardless of whether you win or lose. For every 30 NZD wagered on slots, or 300 NZD (or equivalents) if you play live or table games, you'll earn 1 Status Point.

No, you won't lose your VIP-level. Whenever you place real-money bets, you earn both Status Points and Redeemable (or Exchangeable) Points. While Status Points showcase your VIP level, Redeemable Points can be exchanged for cash bonus.

You can easily track the status of your bonus wagering by visiting the Bonuses History tab. It provides a comprehensive overview of all your active and completed bonuses, including their respective wagering requirements.
If you have any further inquiries or need assistance regarding the bonuses, our customer support team is always ready to help. You can reach out to them via email at support@help-fastpay-casino.com or simply click on the LiveChat button located in the bottom-right corner of your screen.

Please note that only specific slots are available for playing with an active bonus. You can easily find these slots by visiting the game lobby's main page and selecting the Bonus Wagering category.
Conversely, the slots that are excluded from bonus wagering can be found in paragraph 14.16 of our Terms and Conditions.

Maximum bet while playing with an active bonus is the following: 8 NZD, 8 AUD, 5 EUR, 5 USD.

We kindly inform you that in order to withdraw any winnings obtained from a bonus, it is necessary to complete the wagering requirements. Until the wagering is fulfilled, the funds associated with the bonus are not considered real and cannot be withdrawn.

For detailed information about our sign-up offer, we recommend visiting our partner website. It's important to note that this promotion is available only to players from specific countries.

If you are eligible for the bonus, claiming your free spins is simple. Just follow these steps:

1. Register via the link provided on the website above;
2. Fill in your personal details;
3. Verify your phone number.

Please note that we can only guarantee the bonuses that are included in our VIP program. However, our loyal players may be eligible to receive loyalty free spins or even cash-bonuses upon request. The criteria for issuing such bonuses cannot be disclosed, but we appreciate the continued support of our players and strive to reward their loyalty whenever possible. If you have any questions or need further assistance, please don't hesitate to reach out to our customer support team.

Our cashback is awarded every Friday, based on the difference between the amount of deposits and withdrawals for the previous week. Cashback is calculated from the amount spent using the following formula:

((total deposits for the period) - (player's balance with bonus part) - (processed cashouts for the period) - (pending cashouts for the period)) × 0.1.

In order to be applied to the player’s account, the cashback amount should be at least 15 NZD (15 AUD, 10 EUR, 10 USD), which means that the minimum amount spent to be eligible for a Cashback is 150 NZD (150 AUD, 100 EUR, 100 USD).